AI Receptionist
Every call answered, day or night
A voice assistant trained on your services, pricing guidance, service area and hours. It answers on the first or second ring, handles the usual questions, takes the details you need and books the job straight into your calendar.
The problem it solves
- Calls come in while you are on a job, driving, or with a customer — and go to voicemail.
- Most people who reach voicemail do not leave a message; they call the next business on the list.
- Out-of-hours and weekend enquiries sit unanswered until Monday, by which point the job is gone.
What we build
- A voice agent trained on your services, service area, hours and the questions you actually get asked.
- A dedicated number, or your existing number forwarded when you do not pick up within a set number of rings.
- Calendar booking with your real availability, buffers and job types.
- A text and email summary of every call, with the caller's number and what they wanted.
- Escalation rules — urgent or unusual calls get passed straight to you.
How it works day to day
- 1Caller rings your normal number.
- 2If you do not answer in a few rings, the call rolls to your AI receptionist.
- 3It greets the caller by your business name, answers their questions and qualifies the job.
- 4It books the appointment into your calendar, or takes a callback request.
- 5You get a summary within seconds and the customer gets a confirmation.
Worked example
Illustrative example: a two-van plumbing business, roughly 70 inbound calls a week
The situation
Both technicians are on jobs most of the day, so calls go to voicemail. Roughly a quarter of calls are unanswered and only a small share of those leave a message.
What was delivered
- AI receptionist on a forwarded line, answering after four rings
- Booking into the shared job calendar with two-hour arrival windows
- Text summary of every call to the owner's phone
- Emergency keyword detection that rings the on-call mobile immediately
The outcome
- Around 17 previously unanswered calls a week now get a real conversation
- If one in five of those becomes a job at a $400 average ticket, that is roughly $1,300 a month recovered
- Around three hours a week of callback admin removed
How to read this: These figures are modelled from the business's own call volume and average job value — they are arithmetic, not a promise. Your real numbers get plugged in during the free review. Lush Intelligence is a young agency and we will not put someone else's logo or an invented testimonial on this page. This example is a modelled scenario, shown so you can see the shape of the work and the arithmetic behind it.
What to expect, honestly
- It handles common enquiries well. Genuinely unusual calls are handed to you rather than guessed at.
- Callers can tell it is an assistant if they listen closely. We do not pretend otherwise, and we script it to be upfront.
- The first two weeks are a tuning period — we review real call transcripts with you and refine wording and rules.
- Call minutes and the phone number carry a small usage cost, billed at cost and shown separately.
When it is not the right fit
If almost all of your calls are long, highly technical consultations, a receptionist that only books and qualifies will feel limiting. Say so on the call and we will tell you straight.
Want to know if this would pay for itself?
Book a free 20-minute review. We will use your own call volume and job values, show you the maths, and tell you plainly if it is not worth building.