Missed-Call Recovery
The call you could not take still turns into a conversation
The moment a call goes unanswered, the caller receives a text from your business number. It apologises, asks what they need, and keeps the thread open until you can reply — often before they have dialled anyone else.
The problem it solves
- A missed call is usually a lost customer, not a delayed one — they simply call the next business.
- You see the missed call hours later and calling back cold feels awkward and often goes unanswered.
- There is no record of who called, why, or whether anyone followed up.
What we build
- Instant text-back on any unanswered call, sent from your business number.
- A short conversation flow that captures the job type and the best time to talk.
- Optional AI replies that answer simple questions while you are unavailable.
- Every missed call and reply logged against a contact in your CRM.
- A daily digest of anyone who never got a human reply.
How it works day to day
- 1A call to your business goes unanswered.
- 2Within seconds the caller gets a text: a real apology and a question.
- 3Their answer lands in your inbox or CRM as a live enquiry.
- 4You reply when you are free — or the automation nudges once more the next morning.
Worked example
Illustrative example: a mobile mechanic taking calls between jobs
The situation
Around 30 missed calls a month, almost none returned the same day. No record of who called about what.
What was delivered
- Instant text-back from the business number on every missed call
- A two-question flow capturing vehicle and location
- Contacts and messages logged automatically
- A morning list of anyone still waiting on a human reply
The outcome
- Roughly half of missed callers reply to the text — a conversation that previously did not happen at all
- Follow-up moves from 'sometime tomorrow' to within 60 seconds
- A written record of every enquiry, so nothing is forgotten
How to read this: Reply rates vary by industry and by how urgent the job is. We set the expectation from your own call data rather than an industry average. Lush Intelligence is a young agency and we will not put someone else's logo or an invented testimonial on this page. This example is a modelled scenario, shown so you can see the shape of the work and the arithmetic behind it.
What to expect, honestly
- Texting works best for local, urgent, consumer-facing work. Corporate B2B callers reply less often.
- Only people who called you get a text — we never cold-text a list, because that gets your number blocked by carriers.
- Carrier registration for business texting takes a few days and has a small one-off cost.
- Message and number fees are passed through at cost.
When it is not the right fit
If you already answer nearly every call, this adds little. It pays for itself when calls are genuinely going unanswered.
Want to know if this would pay for itself?
Book a free 20-minute review. We will use your own call volume and job values, show you the maths, and tell you plainly if it is not worth building.