Review Automation
A steady flow of real reviews, without chasing
After a job is marked complete, the customer gets a short, well-timed message asking how it went. Happy customers are guided to your Google profile; unhappy ones reach you privately first, so problems get fixed instead of posted.
The problem it solves
- You do great work but rarely ask, so your review count barely moves.
- Asking in person feels awkward and gets forgotten the moment the job ends.
- Competitors with more reviews outrank you in local search, regardless of quality.
What we build
- A trigger from your job completion — CRM status, invoice sent, or calendar event finished.
- A short message sent at a sensible delay, by text or email.
- A one-tap route to your Google review page.
- A private feedback path for anyone who is not happy, routed straight to you.
- A monthly view of requests sent, reviews received and any private complaints.
How it works day to day
- 1You mark a job complete in the tool you already use.
- 2A few hours later the customer gets one short message.
- 3Happy customers tap through to Google in one step.
- 4Unhappy customers reach you privately before anything is posted publicly.
Worked example
Illustrative example: a domestic cleaning company completing around 120 jobs a month
The situation
Eleven Google reviews in four years, all from customers who volunteered them. No process for asking.
What was delivered
- Automatic request three hours after each job is marked complete
- Text first, email fallback if there is no mobile number
- Private feedback route for anything under four stars
- Monthly summary to the owner
The outcome
- Every completed job now produces an ask, where previously almost none did
- Review requests typically convert in the low tens of percent for consumer services
- Complaints reach the owner privately, before they reach the public profile
How to read this: Review conversion varies widely. We quote on the number of requests we can reliably send, not on a number of reviews we cannot control. Lush Intelligence is a young agency and we will not put someone else's logo or an invented testimonial on this page. This example is a modelled scenario, shown so you can see the shape of the work and the arithmetic behind it.
What to expect, honestly
- We never incentivise, filter or fake reviews — that breaks Google's rules and risks your profile.
- Routing unhappy customers privately is about fixing problems first; they remain free to review publicly.
- Review volume builds over months, not days.
- You need a working trigger — a CRM status or invoice event we can listen to.
When it is not the right fit
If job completion lives only in someone's head with no system behind it, we would need to fix that first, and that is a different conversation.
Want to know if this would pay for itself?
Book a free 20-minute review. We will use your own call volume and job values, show you the maths, and tell you plainly if it is not worth building.